Terms and conditions

I - GENERAL:These general terms and conditions of sale (hereinafter referred to as "GTCS") apply to sales transactions entered into by the Hotel (hereinafter referred to as "the Company") with the Customer.\nThey cancel and replace any previous version that may have been placed online and/or accepted by the Customer.\These General Terms and Conditions of Sale apply to all use of the site, in particular to the marketing via the Internet, by telephone and directly of all the services offered on site and on the Hôtel de Paris Montparnasse site managed by HOTEL PARIS MAINE. It is therefore imperative that the Customer carefully reads the General Terms and Conditions, which are referenced on the page of the site. In particular, the Customer is advised to download and/or print them in order to keep a copy on the day of his/her order, as they may be modified, it being specified that such modifications will be inapplicable to Orders for Services placed previously.\nThese General Terms and Conditions of Sale may be supplemented by special terms and conditions of sale appearing on the description of the service, as well as by the terms and conditions of sale of the service providers, accessible either on their website or on site.\HOTEL DE PARIS MONTPARNASSE 3*Company name: HOTEL PARIS MAINEAddress: 51 avenue du Maine 75014 PARISSIRET: RCS Paris 344 175 369 000 18Intra-Community VAT number: FR 16 344 175 369 00018Tel. 01 43 22 10 13 Fax: 01 40 47 07 58 E-mail address: reservation@hotelparismaine.com These terms and conditions apply to all reservations and transactions with Hôtel de Paris Montparnasse and Hôtel Paris Maine.\nII - RESERVATION AND CANCELLATION CONDITIONS Reservation guaranteeReservations must be guaranteed at the time of booking by one of the following means:\n- Credit card / Debit card / Bank transfer /Or Cash Depending on the specific conditions of the rates booked, a deposit of up to 100% of the reservation amount may be debited at the time of booking. (See specific booking conditions for the rate booked).\nThe fact of giving a credit card number commits the customer to the hotelier and implies acceptance of the conditions of sale.\nIn accordance with the French Data Protection Act of January 6, 1978, information concerning you will remain accessible and modifiable.\L'Hôtel de Paris *** will proceed to a pre-authorization of the credit card before the date of arrival.\nCancellation conditionsIf you have to cancel, please inform us in time, respecting the cancellation deadlines.\nThe cancellation conditions depend on the rate booked, see the specific conditions of the reservation.\n "Please note that the reference time for all cancellations is 3pm (local time). All cancellations made after 3pm (local time) will be considered Non-Cancellable, Non-Refundable "For reservations of more than 3 rooms, specific deposit and cancellation conditions will be applied.Deadlines are counted from the customer's arrival date.Reservations of less than 3 rooms:As part of a flexible rate, you can cancel your reservation of less than 3 rooms at no charge up to 48 hours before your arrival. After this time, the amount of the first night will be charged, the deposit will be retained by the hotel and the invoice will be sent to you.\nFor all other non-flexible reservations, the cancellation conditions will be those sent at the time of confirmation.\nIf you have benefited from a special offer, your reservation is non-cancellable and non-refundable. However, you can contact us to see if we can change the dates up to 72 hours before your scheduled arrival. A surcharge may be applied depending on the dates requested.\nTimings are counted from the day of arrival of the customer.\n- Reservation of more than 3 rooms:\nFor any group reservation, from 3 rooms reserved, based on a flexible offer, the cancellation period without charge is:\n 72h for less than 3 rooms,\n One week between 3 and 5 rooms,\n Two weeks between 5 and 10 rooms,\n One month between 10 and 15 rooms.\n Two months for more than 15 rooms cancelled, the deposit will not be refunded.\n For any group of more than 5 rooms, 30% of the stay deposit will be requested at the time of booking as a guarantee.\n50% of the amount of the booking one month before and the remaining 20% no later than the day of arrival will be required.\Please note that deposits paid will not be refunded once the cancellation deadline has passed.\n

Note that for the period of the Olympic & Paralympic Games 2024 (from July 26 to September 8, 2024), the booking conditions will be special:\n- For all non-modifiable, non-refundable bookings 100% of the stay deposit will be due no later than 15 days after booking confirmation, after which time the hotel is entitled to cancel the booking.\n- For semi-flexible bookings, 50% of the stay deposit must be paid within 15 days of booking confirmation and is non-refundable. The remaining 50% must be paid no later than 3 months before arrival, after which time the hotel reserves the right to cancel the booking.


Room availabilityThe allocation of specific rooms cannot be guaranteed. Reserved rooms are available to guests from 3:00 pm on the day of arrival. Rooms must be vacated by 12:00 at the latest on the day of departure. Please inform the hotel in the event of arrival before 3 pm or after 6 pm. After 6pm, without any news from you, the hotel reserves the right to hold your room if your reservation is not guaranteed.\nAdditional charges of up to 100% of the price of the room reserved may be applied in the event of late departure, unless prior arrangement has been made with reception. If you wish to keep your room later, please note that "Day Use" and "Late Check Out" rates may be available, subject to availability.\nOnly adults may rent a room; all minors must be under the supervision of a responsible adult, present during the entire stay. No minors are allowed to stay or move around the hotel alone.\nThe hotel is an entirely non-smoking area, even with open windows. An area in the inner courtyard has been set aside for this purpose. The customer will be held responsible for any direct and/or indirect, consequential damage resulting from smoking and vaping in the hotel. The general ban on smoking in hotels and restaurants has been in force in France since 2/01/2008 in all public places, including the entire hotel when it specifically states that it is entirely non-smoking.\Any offender is liable to a penalty of €500, which will be deducted directly from the credit card given as a guarantee (loss of sales due to the impossibility for the hotelier to re-let the room for several nights following the departure of the smoking guest / compulsory cleaning of all fabrics / shampooing of the carpet / washing of walls, curtains).\nFor safety reasons and out of respect for everyone, smoking is strictly forbidden in the entire hotel. In accordance with decree no. 2006-1386 of November 15, 2006, which sets out the conditions for implementing the ban on smoking in places designated for collective use, smoking in the hotel will result in additional charges or prosecution.\nAny untimely activation of the fire alarm due to non-compliance with this provision will be billed €150 to cover the cost of restarting the fire safety system.\The customer is responsible for all damage caused by his intermediary (himself or one of the persons for whom he has booked a stay in the hotel), and undertakes, in the event of damage to the premises made available to him, to bear the cost of restoring the said premises. Guests causing any form of disturbance or scandal will be asked to leave the hotel immediately and without refund of their stay. In the interests of the tranquillity of the establishment, all noise must cease between 10 p.m. and 7 a.m. Please respect the rest of your fellow guests by closing your doors without slamming them, by telephoning in your room and not in the corridor, and by being considerate and avoiding making noise, particularly between 10 p.m. and 8 a.m. Any neighbourhood noise caused by the behaviour of a person for whom the hotel is responsible may lead the hotelier to ask the customer to leave the establishment, without the need for acoustic measurements, if the noise is such as to disturb the peace and quiet of customers (art. R.1334-30 and R; 1334-31 of the French Public Health Code). Any disturbance requiring the reimbursement of customers who have suffered inconvenience will be charged to the credit card of the disturbing party. For the same reasons, visits may take place in the lounge or bar, but not in the rooms. Please do not exceed the number of people authorized in your room for security reasons.\nRates are quoted in Euros and include VAT, unless specifically stated at the time of booking.\nRates are per room for the number of people indicated and according to the period selected.\nThe prices quoted on the Site and at Reception are subject to change at any time by the Hotel without prior notice or information. Only the price indicated in the reservation confirmation by the Company is contractual.\nPrice changes will not be applied to reservations already booked, except in the case of changes in legal taxes.\nThe prices indicated include only the services strictly mentioned in the reservation. Any additional services provided by the hotel during your stay and, where applicable, the tourist tax will be added to the price mentioned in the reservation.\nDepending on the offer chosen, breakfast will be extra if you have not taken the "Breakfast included" or "Evening Stopover" package.\nThe tourist tax per day and per person is due for all customers over 18 years of age according to the recommendations below, amount, exemption.https://www.parisinfo.com/paris-pratique/argent/taxe-de-s%C3%A9jour Pets are allowed (with a supplement).\nNo stay booked before a possible promotional offer is in place will be reimbursed, even partially.\nIII - MEANS OF PAYMENT GuaranteeAll reservations require a guarantee or deposit. Guaranteed reservations are held until 12.00 on the day following the scheduled day of arrival. Upon arrival, the Hotel will ask the Customer to pay a deposit or authorize the debiting of his/her bank card, in order to guarantee payment of the sums corresponding to the services consumed on site.\nThe Customer will then provide his/her bank details, specifying the name of the bank card, the bank card number, the validity date (the bank card must be valid until the end date of the stay) and the cryptogram.\A valid credit card bearing the customer's name must be presented on arrival, together with proof of identity. A pre-authorization for the total amount of the reservation will be taken on arrival. The hotel reserves the right to take any additional pre-authorizations required.\nb - Debit cardA valid debit card bearing the guest's name must be presented at the time of arrival, together with proof of identity. The full amount of the reservation must be paid on arrival. Payment of all additional expenses must be made prior to departure. Payment of all additional expenses must be made prior to departure.\n - Bank TransferThe transfer must be received in the bank account 24 hours prior to arrival. A credit or debit card will be required on arrival to cover additional expenses, as well as an identity card. A pre-authorization will be made.\nPayments accepted: Cash, cheques, vacation vouchers, American Express, Visa, Euro/Mastercard, Carte Bleue, bank transfer, JCB.\nFor companies, we set up agreements with the possibility of deferred payment by cheque or bank transfer.\nDefault of payment: In the event of non-payment by the contractual due date, late payment penalties will be due from the day after the invoice due date at the rate of 15% per annum, applied to the total amount of the invoice including VAT. In addition, a flat-rate indemnity of €40 excluding VAT per debt will be payable from the day after the invoice due date, plus an additional indemnity to cover all costs incurred in the event of contentious recovery. It is hereby reminded that any payment made after 60 days from the invoice issue date is legally considered as an abusive practice and is punishable by law. In addition, any failure to pay by the contractual due date will render all outstanding debts owed by the Customer in respect of invoices issued by the Hotel immediately payable, and will result in a change in the terms of payment, i.e. the Customer must prepay any new reservation request until all debts owed to the Hotel have been paid in full.\nIV - EXTRAS\nAll extras (telephone, bar, breakfast, etc.) must be paid for on site before departure. L'Hôtel de Paris *** reserves the right to pre-authorize your credit card to cover these charges. Wifi is free and unlimited in the hotel.\nV - INSURANCEThe hotel will be released from all obligations in the event of a force majeure or fortuitous event (strike, fire, water damage).\nVII - CLAIMSAny dispute or claim must be addressed to the hotel by registered letter with acknowledgement of receipt within a maximum of 8 days after the customer's departure.\nAfter this period, no claim can be satisfied.\nAny luggage left in our establishment without prior return information and request to our reception will only be kept for 24 hours and invoiced.\nAfter contacting customer service on 01 43 22 10 13 or reservation@hotel-montparnasse.fr and failing a satisfactory response within 1 month, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are given below:\nPostal address: Médiation Tourisme et VoyageBP 80 303 75 823 Paris Cedex 17Website: www.mtv.travelVIII - FORCE MAJEURE The Parties shall not be held liable if the non-execution or delay in the execution of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the French Civil Code.\nIX - LIMITATIONS OF LIABILITYThe total liability of "L'Hotel de Paris Montparnasse" for any loss shall not exceed the amount paid by you to the hotel as part of your reservation at the time the loss occurs. We will not be liable for (1) any loss not caused by breach of contract, breach of statutory duty or negligence, (2) any indirect or consequential loss, or (3) any loss caused by you or any member of your party.Nothing in these terms shall limit or exclude l\'hotel's liability for fraud or for death or personal injury or any other matter which we cannot limit or exclude by law. The hotel reserves the right to cancel any event if it reasonably believes that it may damage the hotel's reputation, in which case no refund will be given.You are responsible for your own conduct and that of your guests and must not at any time cause a violation of the hotel's policies or any applicable law or cause a nuisance to other hotel guests.\nYou must reimburse l\'hotel in full for any loss or damage caused to l\'hotel or any interruption to our business by your acts and omissions or those of your party members, whether through negligence or we reserve the right to charge your credit or debit card for such amounts.\nX - MISCELLANEOUS These terms and conditions may be updated or amended from time to time and will be in full force and effect following their publication on the site. If these terms and conditions are modified after you have made a reservation and affect your relationship with the hotel in terms of taxes or other modifications arising from local laws, you will be informed by electronic contact at the address you provided during the registration process.\nXI - LAW AND JURISDICTION This contract shall be governed by and construed in accordance with the laws of Paris, France and you and we agree to submit to the jurisdiction of the courts of Paris, France.\nXII - USE OF WEBSITE Access to the website is limited to persons over the age of 18. The Customer acknowledges having the capacity to contract, i.e. being of legal age and not under guardianship.\nAll information communicated through the use of this website, for the registration of a reservation or otherwise, must be accurate and truthful.\nBy making your reservation on our reservation system, you are protected by an SSL (Secure Socket Layer) security protocol, used by the most common web browsers including Internet Explorer and Google Chrome. Through encryption, the information you provide, such as your name, address and credit card details, is converted into a code that is then sent securely over the Internet. You are therefore solely responsible for its use.\nRight of retractionIn application of the provisions of article L 121-21-8 of the French Consumer Code, the services offered on the Site by the Company are not subject to the application of the right of retraction provided for in articles L. 121-21 et seq. of the French Consumer Code concerning distance selling.\Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions stipulated in the present GTC and the Customer may not invoke the right of retraction.\nFunctioning of the siteL'hôtel cannot be held responsible for direct, indirect or consequential loss or damage (including, without limitation, loss of income, loss of clientele, loss of reputation and loss or damage to data). Hotel de Paris Montparnasse is the sole owner, licensee and authorized user of all content and materials published on this site. All works (site and content) are protected by copyright worldwide. All rights reserved. You may use this site and its contents for personal, non-commercial and private purposes only, subject to applicable copyright laws. You may not use any part of the Site without obtaining a license to do so from the Hotel or, as the case may be, from any other authorized licensor. You may not copy, display, modify, download, reproduce or transfer to any third party any of the Content or materials on this Site without permission.\Nothing contained on this site should be construed as granting you or anyone else any license or right to use any trademark or other intellectual property right of " L'Hotel de Paris Montparnasse " and you also may not use any meta tags or any other hidden text utilizing the IP.\nXIII - TECHNICAL INFORMATION: It is reminded that the secrecy of correspondence is not guaranteed on the Internet network and that it is the responsibility of each Internet user to take all appropriate measures to protect their own data and/or software from contamination by any viruses circulating on the Internet.\nEditorial CharterThe www.hotelparismaine.com website is a presentation of the services offered by HOTEL PARIS MAINE. It is completed by simulation tools.\nThe information provided on this site is given for information purposes only.\nCopyright:\nThe reproduction or representation, in whole or in part, of the pages, data and any other element making up the site, by any process or medium whatsoever, is prohibited and constitutes an infringement without authorization.\nPersonal data:\nThe information you enter will be recorded by HOTEL PARIS MAINE, it will be analyzed and transmitted to the various departments concerned for processing. It may also be used by HOTEL PARIS MAINE for commercial purposes. If you do not wish this, please let us know by writing to the address below. You have the right to access, modify, rectify and delete any data collected on this site, in accordance with the French law n°78-17 of January 6, 1978 relating to data processing, data files and individual liberties. To exercise this right, please write to the site manager at the following address:\nHOTEL PARIS MAINE 51 Avenue du Maine 75014 PARIS 14\nXIV - DATA PROTECTION POLICY OF HÔTEL DE PARIS\nLEGISLATION APPLICABLE\nThis Personal Data Protection Policy (hereinafter the "Policy") is made in application of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter "General Data Protection Regulation" or "GDPR") and Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms (hereinafter "Data Protection Act").\nCONCERNED PERSONSIn this personal data protection policy, the data subject refers to any person whose personal data is processed by Hôtel de Paris in the context of its hotel business.\nThe personal data of:\nCustomers, former customers and prospective customers of Hôtel de Paris is thus collected and processed, it being specified that by customer we mean both the persons in whose name the reservation is made and the persons staying at Hôtel de Paris, including when the reservation is not in their name;\nPersons with whom Hôtel de Paris is in contact within the suppliers and commercial partners of Hôtel de Paris.\The data controller is Hôtel Paris Maine, a limited liability company with share capital of 8,000 euros, registered in the Paris Trade and Companies Register under number 344 175 369, whose registered office is at 51, avenue du Maine, Paris (75014), referred to in this document as "Hôtel de Paris".\nFor any information concerning the processing of personal data by Hôtel de Paris, please contact:\nHôtel de Paris : 51, avenue du Maine 75014 Paris\nEmail : direction@hotel-montparnasse.fr Telephone : 01 43 22 10 13FINALITIES AND LEGAL BASIS OF PROCESSINGThe collection and processing of personal data by Hôtel de Paris is carried out in the context of:\nreservation of rooms, monitoring of customer stays and personalization of customer relations;\ncollection of information on foreign customers as part of individual police files;\naccess to rooms using badges;\nmonitoring of commercial relations with customers and former customers outside their stay;\nmonitoring of commercial relations with suppliers and business partners;\nmonitoring of Hôtel de Paris premises using a video protection system.\nIn order to make room reservations and adapt its services to the needs of each customer during his or her stay, Hôtel de Paris collects and stores information provided directly by any person when making a reservation. The legal basis for this processing is the performance of the contract between the Hôtel de Paris and its customer, and the consent of the persons concerned.\nIn principle, the Hôtel de Paris only collects the personal data of the person who made the reservation.\nThe Hôtel de Paris is nevertheless required to have any person staying at the hotel who is not of French nationality complete an individual police form in application of article R611-42 of the Code de l'Entrée et du Séjour des Etrangers et du Droit d'Asile. Children under the age of 15 may appear on the card of an accompanying adult. Hôtel de Paris may collect and process data relating to the state of health of its customers. This data is communicated to Hôtel de Paris directly by the person making the reservation, or by the person concerned in the case of a different person, so that it can be taken into account during their stay at Hôtel de Paris (access to a room adapted for people with reduced mobility, allergies, etc.). The legal basis for this processing is the consent of the person concerned. Customer contact details are processed by Hôtel de Paris, in particular so that they can be sent an SMS on the day of arrival, reminding them of their reservation, and so that questionnaires relating to their stay can be sent to them by e-mail, before and after their stay. The legal basis for this processing is the performance of contracts or pre-contractual measures concluded between Hôtel de Paris and its customers.\nL'Hôtel de Paris also processes the contact details of its customers and former customers in order to send them commercial information by e-mail and post, and also, depending on the case, a birthday message or a calendar by post. This processing is based on Hôtel de Paris's legitimate interest in sending information to its customers and maintaining customer relations. Hotel de Paris also processes data relating to its suppliers and business partners as part of the management of their commercial relationship. The legal basis for this processing is the performance of contracts or pre-contractual measures with the latter and the legitimate interest of Hôtel de Paris in listing the suppliers it may use and in promoting its services to partners.\nL'Hôtel de Paris also has a legitimate interest in retaining certain data in order to:\ensure the security of the Hotel through the use of video protection; andmanage access to rooms through the use of badges.\Customer personal data is transmitted or may be transmitted by Hôtel de Paris to its service providers, acting as subcontractors within the meaning of the RGPD:\nfor the management of reservations via the Hôtel de Paris website;\nfor the supply of IT infrastructure and maintenance services;\nfor the supply and maintenance of the hotel management software used by Hôtel de Paris;\nfor the sending to the customer of a questionnaire before the stay to anticipate their expectations and a satisfaction questionnaire after the stay;\nfor the establishment of the Hôtel de Paris accounts by a firm of chartered accountants.\PERSONAL DATA PROCESSED BY HÔTEL DE PARISHotel de Paris processes data relating to the persons concerned, which is necessary for reservations and the follow-up of commercial relations.\This includes contact details, bank details and any other useful information supplied directly by the customer at the time of booking: surname, first name, customer number, booking number, telephone number, e-mail address, postal address, booking dates, nationality, other comments supplied by the customer at the time of booking (online or via the form given to the customer on site), dates of stay at the Hôtel de Paris.\nIn exceptional cases, the Hôtel de Paris may be required to process certain data likely to reveal the religious beliefs of its customers or concerning their health. This data may only be provided by customers themselves, and processed by Hôtel de Paris if it is necessary for the processing of customer requests during their stay, and to take into account from one stay to the next.\nAs part of the provision of Internet access by wifi, Hôtel de Paris may also collect information on the technical identifiers of the stations that connect (MAC identifier, IP address).\nL'Hôtel de Paris also processes the professional details of natural persons with whom it is in contact within its suppliers or commercial partners: surname, first name, position, contact details.\A person receiving communications from Hôtel de Paris may decide to unsubscribe at any time, even if he or she has previously expressed a different choice, by clicking on the unsubscribe link included in e-mail communications, or, if applicable, by sending an e-mail or letter to the e-mail and postal addresses mentioned in Article 3 (Contact).\Hôtel de Paris keeps the data of the persons concerned only for as long as is necessary for the purposes set out above, or as required by applicable law, particularly in the event of litigation. Invoices and accounting documents are kept for a period of 10 years from the end of the year in which they were issued.\Historic dates of stay are kept for a period of 5 years from the date of the relevant stay at the Hôtel de Paris. Customer files are kept for a period of 5 years from the date of the customer's last stay at the Hôtel de Paris or last active contact with the Hôtel de Paris. The card number and validity date are kept for thirteen months from the date of debit, and 15 months in the event of deferred debit.\nData relating to foreign customers entered directly on the individual police form are kept for a period of six months.\nRecordings from the hotel's video-protection system are kept for a period not exceeding 1 month.\Data processed in connection with access to rooms by badge is kept for a period not exceeding 3 months. Data relating to individuals with whom Hôtel de Paris is in contact within its suppliers or business partners is kept for the duration of the business relationship. Certain data is archived for a period of five years.\nRIGHTS OF PERSONS CONCERNEDEach person has the right to access, rectify, delete, limit, oppose, port their data, or withdraw their consent under the conditions and limits provided for by the RGPD.\A person may exercise his or her rights at any time by sending an email or by writing to the postal address at the contact details mentioned in article "Contact".\nIn the interests of confidentiality and the protection of personal data, Hôtel de Paris will ask the person concerned to identify him or herself in order to respond to the request. To do this, the person concerned will be asked to attach a copy of an official identity document, such as a valid identity card or passport, to their request.\nAll requests will be processed as quickly as possible and in compliance with applicable law. In some cases, personal data may only be deleted after a certain period of time, as required by current regulations and statutes of limitation. In this case, Hôtel de Paris will keep the data until the planned date of total deletion.\nThe person concerned is informed that he or she may not oppose the collection and processing of personal data whose processing is carried out by virtue of legal obligations which may be incumbent on Hôtel de Paris.\nIn the event of a dispute concerning the use of his or her data, the person concerned has the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).\nINFORMATION TRANSMITTED TO HOTEL DE PARIS UNDER CUSTOMERS' RESPONSIBILITY Hôtel de Paris declines all responsibility for information, in particular personal data, which may be transmitted to it by its customers by e-mail or which may be handed over at the reception desk, in particular with a view to printing documents, booking an event, a restaurant or a means of transport, or which may remain recorded or accessible on the computer workstation made available to customers at the Hôtel de Paris reception desk.\nUPDATING The Hôtel de Paris may modify this policy from time to time.\nThe persons concerned will be informed of the modification by any means such as, in particular, notification on the Hôtel de Paris website.\nThe current version of this policy is always accessible on the Hôtel de Paris website.\nXV - ACCOMMODATIONIn the event that the Hotel is unavailable or in the event of force majeure, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of equivalent or higher category, offering services of the same nature. In this case, the transfer will be at the expense of the hotelier, who will not be liable for any additional compensation.